Setting Up OX App Suite Email on a Mac Print

This guide covers manually connecting OX App Suite email to both Apple Mail and Outlook for Mac.

Apple Mail setup

1. Open Mail (press ⌘+Space, type "Mail", press Enter).
2. Go to Mail > Add Account, choose Other Mail Account, and click Continue.
3. Enter your name, email address, and mailbox password, then click Sign In.
4. Mail will show a verification error and ask for more details. Fill in:
   • Email Address / User Name: your email address
   • Password: your mailbox password
   • Account Type: IMAP
   • Incoming Mail Server: imap.us.appsuite.cloud
   • Outgoing Mail Server: smtp.us.appsuite.cloud
   Apple Mail sometimes clears the User Name field after you enter the server addresses — double check it's still your email address before signing in.
5. Click Sign In and keep the default sync options.

Folder mapping (prevents duplicate folders)

1. Go to Mail > Preferences > Accounts, select your account, then the Mailbox Behaviors tab.
2. Set Sent, Junk, and Trash mailboxes to the folders listed under your email address (not the ones under "On My Mac").

Confirm SMTP settings (Apple Mail can change these automatically)

1. On the Server Settings tab, uncheck Automatically manage connection settings under Outgoing Mail Account (make sure it's the SMTP section, not IMAP).
2. Set the port to 587 and click Save.

Outlook for Mac setup

1. Open Outlook and go to Outlook > Preferences > Accounts > Add Email Account.
2. Enter your email address. If Outlook selects Exchange, click Not Exchange to change the account type, then choose IMAP/POP.
3. Enter:
   • Email/Username: your email address
   • Password: your mailbox password
   • Incoming Server: imap.us.appsuite.cloud, port 993, SSL checked
   • Outgoing Server: smtp.us.appsuite.cloud, port 587, SSL checked
4. Click Sign In, then Done.

In both cases, allow about 15 minutes for mail to finish downloading before troubleshooting.