If an email you were expecting isn't in your inbox, work through these checks in order.
1. Search other folders
- Log in at us.appsuite.cloud/appsuite.
- In Mail, click the search box and enter something from the missing email.
- Click Inbox to the right of the search box and choose All Folders to search everywhere, including Archive, Trash, and Spam.
- If you find it elsewhere, drag it back into your Inbox.
2. Check for auto-forwarding
- Click Settings > Mail > Auto forward.
- If Auto forward is on and sending to another address, check whether Keep a copy of the message is enabled. If it isn't, incoming mail only goes to the forwarding address, not your inbox — enable it and click Apply changes to keep a copy going forward.
3. Check spam and trash retention
Emails marked as spam are automatically deleted after 30 days. Deleted emails go to Trash — check there for anything that might have been removed by mistake.
