Symptom
When logging in at https://us.appsuite.cloud/appsuite/, you see a User is deactivated (AUTHORIZATION-0001) error instead of your mailbox.
Cause
This happens when your OX App Suite service has expired. Access is restricted as soon as the order passes its expiry date, though none of your mailbox data is lost. If a renewal payment was made but access wasn't restored automatically, the renewal action may have failed to process.
Solution
- Pay any outstanding renewal invoice for the service.
- If a payment failed (for example, due to insufficient funds), resolve the payment issue first.
- Once payment succeeds, access is restored automatically as the renewal is provisioned. If it doesn't restore within a short time, contact support so the renewal can be retried manually.
